Last modified: January 12, 2026

Introduction

Done Deal Home Solutions LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy.

This Privacy Policy describes the types of information we may collect from you, or that you may provide, when you visit or interact with our website, landing pages, or related digital properties (collectively, the “Website”), including but not limited to forms, advertisements, marketing campaigns, and communication channels operated by or on behalf of the Company.

This Privacy Policy explains our practices regarding the collection, use, storage, protection, and disclosure of your information.

This Privacy Policy applies to information we collect:

• Through this Website and any related landing pages;
• In email, text message (SMS/MMS), telephone, and other electronic communications between you and the Company;
• When you submit information through forms, surveys, lead capture tools, or inquiries;
• When you contact us through customer support, phone calls, or messaging services;
• When you interact with our marketing, advertising, or promotional content, including third-party platforms that direct you to our Website.

This Privacy Policy does not apply to information collected by:

• Offline methods not expressly covered by this Policy;
• Third-party websites, platforms, or services that are not owned or controlled by the Company, even if they link to or reference our Website.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we treat it. If you do not agree with our policies and practices, you should not access or use the Website or provide us with your information.

By accessing or using the Website, submitting your information, or communicating with us via electronic means (including SMS or telephone), you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time in our sole discretion. Any changes will become effective when posted. Your continued use of the Website or continued communications with us after revisions are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to remain informed about how we protect your information.

Children Under the Age of 18 years Carrier & Messaging Compliance)

Our Website, services, and communication channels—including SMS/MMS text messaging—are intended solely for individuals who are at least eighteen (18) years of age. We do not knowingly engage in, initiate, or permit communications with individuals under the age of 18.

We do not knowingly collect, use, store, or process personal information from individuals under the age of 18, including but not limited to names, email addresses, telephone numbers, or mobile numbers, and we do not knowingly send marketing, informational, or transactional text messages to minors.

If you are under the age of 18, you are strictly prohibited from:

• Using or accessing our Website or landing pages;
• Submitting any personal information through forms or inquiries;
• Providing a telephone number or mobile number for SMS or voice communications;
• Opting in to receive text messages, calls, or other electronic communications;
• Communicating with the Company through any digital or messaging channels.

Our SMS and telephone communications are limited to individuals who have affirmatively represented that they are at least 18 years of age and have provided valid consent to receive such communications in accordance with applicable laws and carrier requirements.

If we become aware that personal information or a mobile number associated with an individual under the age of 18 has been collected or used, we will promptly deactivate the number, cease all communications, and permanently delete such information from our systems.

If you believe that we may have collected information from or about an individual under the age of 18, please contact us immediately at:

offers@donedealhomesolutions.com
Phone: 508-545-9223

Information We Collect About You and How We Collect It

We collect certain types of information from and about individuals who visit or interact with our Website, landing pages, or communication channels, including information you voluntarily provide and information collected automatically.

• Types of Information We Collect

We may collect the following categories of information:

1. Personal Information
   Information by which you may be personally identified or contacted, including but not limited to:

• Full name;
• Postal or mailing address;
• Email address;
• Telephone number or mobile number;
• Property-related or inquiry-specific information voluntarily submitted by you;
• Any other information you choose to provide through forms, inquiries, or communications.

2. Communication & Consent Information
   Information related to your communications with us, including:

• Records of inquiries, form submissions, calls, or text messages;
• SMS opt-in records, timestamps, and consent confirmations;
• Preferences related to receiving communications from the Company.

3. Non-Personal Information
   Information that does not directly identify you, including:

• Browser type, operating system, and device type;
• General location data (such as city or state);
• Referring URLs and pages visited before and after accessing the Website.

4. Technical & Usage Information
   Information automatically collected as you navigate the Website, including:

• IP address;
• Internet service provider;
• Device identifiers;
• Pages viewed, time spent on pages, and interaction data;
• Cookies, pixels, tags, and similar tracking technologies.

• How We Collect Information

We collect information in the following ways:

1. Directly From You
   When you voluntarily provide information by:

• Completing online forms or lead capture fields;
• Requesting offers, information, or services;
• Communicating with us via email, telephone, or SMS;
• Submitting inquiries through landing pages or advertisements.

2. Automatically Through Technology
   As you interact with our Website, we may automatically collect certain information through:

• Cookies and similar technologies;
• Tracking pixels and analytics tools;
• Server logs and device data.

3. From Third Parties
   We may receive information from third parties, including:

• Analytics providers and marketing platforms;
• Advertising networks or lead generation partners;
• Service providers assisting with communications, hosting, or analytics.

All information is collected and processed in accordance with applicable laws, industry standards, and carrier messaging requirements. We do not knowingly collect personal information from individuals under the age of 18.

Information You Provide to Us  

The information we collect on or through our Website, landing pages, or communication channels includes information that you voluntarily submit to us.

This may include:

• Information you provide by completing online forms or lead capture fields, including when requesting offers, submitting inquiries, or contacting us;
• Your name, email address, telephone number or mobile number, mailing address, and any other contact information you choose to provide;
• Records and copies of correspondence if you contact us by email, telephone, SMS, or other communication channels;
• Information related to your inquiries, requests, or communications with the Company, including property-related details or service preferences;
• Responses to surveys, questionnaires, or feedback requests (if offered);
• Search queries or inputs submitted through our Website functionality (if applicable);
• Any additional information you voluntarily provide to us.

Where applicable, you may also submit information related to transactions or service requests. We do not require or knowingly collect sensitive payment card information through our landing pages unless expressly stated and processed through secure, third-party payment providers.

User-Provided Content

You may choose to submit information or content for publication, display, or transmission through the Website or related platforms (“User Contributions”), where such features are made available.

Please be aware that:

• User Contributions are submitted at your own risk;
• We cannot guarantee that such information will not be viewed, shared, or accessed by unauthorized parties;
• No website, transmission method, or data storage system can be guaranteed to be 100% secure.

By submitting User Contributions, you acknowledge and accept the associated risks and grant the Company the right to use such content in accordance with this Privacy Policy and our Terms of Service.

We do not knowingly collect User Contributions or personal information from individuals under the age of 18.

Information We Collect Through Automatic Data Collection Technologies  

As you navigate, access, or interact with our Website, landing pages, or digital properties, we may use automatic data collection technologies to collect certain information about your device, browsing behavior, and usage patterns.

This information may include:

• Details of your visits to our Website, including traffic data, access logs, referring URLs, date and time of access, and pages or resources viewed;
• General location data (such as city or state);
• Information about your device and internet connection, including IP address, operating system, browser type, device type, and device identifiers.

Information collected automatically is primarily statistical or aggregated in nature and does not, by itself, directly identify you. However, we may associate or link this information with personal information that you voluntarily provide to us or that we receive from third-party sources. This association helps us operate, maintain, and improve our Website and services, including to:

• Estimate audience size and usage trends;
• Monitor and improve Website performance and functionality;
• Customize user experience and content based on preferences or interactions;
• Recognize returning visitors and maintain session continuity;
• Support marketing, analytics, and compliance efforts.

• Technologies We Use

We may use the following technologies for automatic data collection:

Cookies (Browser Cookies)
Cookies are small data files placed on your device that enable the Website to recognize your browser and store certain information, such as preferences or session data. You may refuse or disable cookies by adjusting your browser settings. Please note that disabling cookies may limit functionality or access to certain features of the Website. Unless you have adjusted your browser settings to refuse cookies, cookies may be placed when you access the Website.

Web Beacons / Pixels
Our Website, landing pages, and certain emails or communications may contain web beacons, pixel tags, or similar technologies. These tools help us measure engagement, monitor performance, detect system issues, and understand user interactions (for example, page views, conversion tracking, or email open rates).

We do not automatically collect personal information through these technologies unless such information is voluntarily provided by you or is lawfully combined with other data that identifies you.

• Third-Party Use of Cookies and Tracking Technologies

Some content, features, or services available through our Website may be provided or supported by third parties, including analytics providers, advertising platforms, marketing partners, or service providers.

These third parties may use cookies, pixels, web beacons, or similar tracking technologies to collect information about your interactions with our Website. Information collected by third parties may be associated with personal information or used to deliver analytics, advertising, or content based on user interactions or interests.

We do not control these third-party tracking technologies and are not responsible for their data collection practices. The use of such technologies is governed by the privacy policies of the respective third parties.

If you have questions about targeted advertising, analytics, or third-party tracking practices, you should review the applicable third-party privacy policies or contact the provider directly.

How We Use Your Information

We use the information we collect from you or that you voluntarily provide to us for legitimate business purposes, including the following:

• To operate, maintain, and present our Website and landing pages in a functional and user-friendly manner;
• To respond to inquiries, requests, or submissions you make through our Website or communication channels;
• To provide information, offers, or services that you specifically request;
• To fulfill the purpose for which you provided the information at the time of collection;
• To communicate with you regarding your inquiries, requests, transactions, or service-related matters;
• To send transactional, informational, or administrative communications, including confirmations, updates, notices, or reminders;
• To perform our obligations and enforce our rights arising from any agreements or interactions with you, including billing, invoicing, and recordkeeping (where applicable);
• To improve our Website, services, and user experience through analytics, testing, and feedback;
• To comply with legal, regulatory, and carrier messaging requirements;
• For any other purpose disclosed to you at the time you provide your information or with your express consent.

• SMS, Calls, and Electronic Communications (10DLC Compliance)

If you provide your telephone number or mobile number and affirmatively consent to receive communications, we may contact you via SMS/MMS text messages, telephone calls (including automated or prerecorded messages, where permitted by law and in compliance with the Telephone Consumer Protection Act (TCPA)), or other electronic communications for purposes related to your inquiry, request, or relationship with the Company.

• Message frequency may vary.
• Message and data rates may apply.
• Consent to receive text messages or calls is not a condition of purchase.
• You may opt out of SMS communications at any time by replying STOP, and you may request help by replying HELP.

We maintain records of consent, opt-in, and opt-out activity in accordance with applicable laws and carrier requirements.

• Marketing and Promotional Communications

With your prior express consent where required by law, we may use your information to contact you about our products or services that may be of interest to you.

You may opt out of receiving marketing communications at any time by:

• Following the unsubscribe instructions included in marketing emails;
• Replying STOP to any marketing text message;
• Contacting us directly using the contact information provided in this Privacy Policy.

We do not sell your personal information to third parties for their own marketing purposes.

• Advertising and Analytics

We may use aggregated or de-identified information to support analytics, marketing, and advertising efforts. While we may work with service providers to display advertisements or measure campaign effectiveness, we do not permit advertisers to directly access your personal information without your consent.

If you interact with advertisements or marketing content, third parties may infer that you fit certain audience categories based on that interaction.

• Data Security Disclaimer

The transmission of information over the internet is not completely secure. While we implement commercially reasonable administrative, technical, and physical safeguards to protect your information, we cannot guarantee absolute security.

Any transmission of personal information to or through our Website is at your own risk. We are not responsible for the circumvention of any security measures or privacy settings contained on or associated with the Website.

Disclosure of Your Information

• Disclosure of Your Information

We may disclose aggregated, anonymized, or de-identified information about users without restriction, as such information does not identify any individual.

We may disclose personal information that we collect or that you voluntarily provide to us, as described in this Privacy Policy, in the following circumstances:

• Business & Operational Disclosures

• To our affiliates or related entities, solely for internal business, administrative, or operational purposes;
• To contractors, service providers, vendors, and other third parties who perform services on our behalf (such as hosting providers, analytics services, CRM platforms, communication service providers, or customer support tools), provided they are contractually obligated to maintain the confidentiality and security of such information and to use it only for the purposes for which it was disclosed;
• To service providers involved in delivering SMS, voice, email, or other communications, strictly in accordance with your consent and applicable carrier requirements.

• Corporate Transactions

• To a buyer, successor, or other party in connection with a merger, acquisition, reorganization, restructuring, dissolution, bankruptcy, or sale or transfer of some or all of our assets, whether as a going concern or otherwise, in which personal information held by the Company may be among the transferred assets.

• Purpose-Based Disclosures

• To fulfill the purpose for which you provided the information, including responding to inquiries or delivering requested services;
• For any other purpose disclosed by us at the time you provide the information;
• With your express consent.

• Legal & Safety Disclosures

We may disclose your personal information:

• To comply with applicable laws, regulations, subpoenas, court orders, legal processes, or governmental requests;
• To enforce or apply our Terms of Service, this Privacy Policy, or other agreements, including for billing, dispute resolution, or collection purposes;
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our users, service providers, or others, including for fraud prevention, security, or risk mitigation.

• Marketing & Data Sharing Limitations

We do not sell, rent, or share your mobile number or SMS consent with third parties for their own marketing purposes. We do not sell, license, or resell consumer leads or contact information to third parties.

Any marketing or promotional communications are sent by or on behalf of the Company and only in accordance with your consent and applicable laws. Third-party service providers may assist in delivering such communications but are not permitted to use your personal information for their independent marketing purposes.

• Categories of Personal Information We May Disclose

Depending on your interactions with our Website and services, the categories of personal information that may be disclosed to third parties (as defined under applicable laws such as the California Consumer Privacy Act (“CCPA”) and the General Data Protection Regulation (“GDPR”)) include:

• Identifiers: such as name, email address, postal address, telephone or mobile number, IP address;
• Commercial Information: such as inquiry history, service requests, or communications with the Company;
• Internet or Electronic Activity Information: such as browsing activity, cookies, session logs, and interaction data;
• General Location Information: such as city or state (if applicable);
• Any other information you voluntarily provide that is necessary to fulfill a disclosed business, legal, or operational purpose.

We do not knowingly disclose personal information of individuals under the age of 18.

Choices About How We Use and Disclose Your Information

We are committed to providing you with meaningful choices regarding how your personal information is used and disclosed. The options described below are designed to comply with applicable privacy laws and carrier messaging requirements.

1. SMS, Calls, and Electronic Communications

If you have consented to receive SMS text messages or telephone calls from us, you may opt out at any time:

• SMS: Reply STOP to any text message to opt out
• SMS Help: Reply HELP for assistance
• Calls or Other Requests: Contact us directly using the information below

Opting out of SMS or calls will not affect your ability to receive non-marketing, transactional, or legally required communications where permitted by law.

We do not share or sell SMS consent or mobile numbers to third parties for their own marketing purposes.

2. Promotional Emails and Marketing Communications

If you do not wish to receive promotional emails or marketing communications from us, you may opt out at any time by:

• Clicking the unsubscribe link included in our emails; or
• Contacting us directly at offers@donedealhomesolutions.com

Please note that opting out of marketing communications does not apply to service-related, transactional, administrative, or legally required communications.

3. Targeted Advertising and Analytics

We may use aggregated or de-identified information to support analytics and advertising efforts. If you prefer not to have your information used for targeted advertising, you may opt out by:

• Using opt-out tools provided by advertising platforms or industry groups (such as the Network Advertising Initiative or Digital Advertising Alliance); or
• Contacting us at offers@donedealhomesolutions.com

We do not control third-party advertising technologies, and their practices are governed by their respective privacy policies.

4. Accessing, Correcting, or Deleting Your Information

You may request to access, correct, or delete personal information you have provided to us by contacting us at:

Email: offers@donedealhomesolutions.com
Phone: 508-545-9223

We may require verification of your identity before processing such requests. Certain information may be retained as required by law, for legitimate business purposes, or to comply with carrier, regulatory, or recordkeeping obligations.

Your Privacy Rights

Where applicable under law, including the General Data Protection Regulation (“GDPR”) and similar privacy frameworks, you may have the following rights:

1. Right to Be Informed – To understand how your personal data is collected and used;
2. Right of Access – To request access to your personal data;
3. Right to Rectification – To request correction of inaccurate or incomplete data;
4. Right to Erasure – To request deletion of your personal data, subject to legal limitations;
5. Right to Restrict Processing – To request limited processing under certain conditions;
6. Right to Object – To object to certain processing activities;
7. Right to Data Portability – To request transfer of your data to another provider, where applicable;
8. Rights Related to Automated Decision-Making – To request information about automated processing, where applicable.

If you submit a verified request, we will respond within the timeframe required by applicable law (generally within one month).

Requests may be submitted by contacting us at:

Email: offers@donedealhomesolutions.com
Phone: 508-545-9223

Changes to Our Privacy Policy

We may update or revise this Privacy Policy from time to time in our sole discretion. Any changes will be posted on this page, and the “Last Updated” date at the top of the Privacy Policy will be revised accordingly.

Your continued use of the Website or continued communications with us after any changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.

We do not guarantee that we will notify you of changes by email. You are responsible for maintaining an up-to-date and deliverable email address (if provided) and for reviewing this Privacy Policy for updates.

Contact Information

If you have any questions, comments, or concerns about this Privacy Policy, our privacy practices, or if you wish to submit a privacy-related request or complaint, you may contact us using the information below:

Done Deal Home Solutions LLC
Email: offers@donedealhomesolutions.com
Phone: 508-545-9223
Mailing Address: 82 Wendell Ave, STE 100, Pittsfield, MA 01201, USA